Terms & Conditions
Clinical consultation rules, slot hold protocols, and patient responsibilities at Jodha Care Clinic.
Contents
1. Introduction
These Terms & Conditions govern your access to and use of the Jodha Care Clinic outpatient booking platform and related services. By accessing or registering on our platform, you agree to comply with these terms.
2. Definitions
"Clinic" refers to Jodha Care Clinic. "Patient" refers to registered individuals booking consultations. "Doctor" refers to certified medical practitioners approved to conduct OPD sessions on the platform.
3. User Accounts
Patients must provide accurate contact and identity information when registering. Account credentials must not be shared. The clinic reserves the right to verify patient identity during in-clinic check-in.
4. Doctor Information
Doctor credentials, medical qualifications, experience years, and clinical specializations displayed on the platform are verified by clinic medical administration before approval.
5. Appointment Booking & Temporary Slot Holds
When selecting a slot, our system applies a temporary 10-minute hold to protect the slot against concurrent booking. If confirmation is not completed within 10 minutes, the hold expires automatically.
6. Consultation Fees
All consultation fees are published transparently on the doctor's profile and during the booking review step. Fees are determined based on practitioner specialization and consultation type.
7. Payments
Appointments may be settled in-clinic at reception or via approved digital payment channels where active. Zero unexpected facility fees are assessed.
8. Cancellation Policy / ବାତିଲ ନିୟମ
Appointments may be cancelled without penalty up to 2 hours prior to the scheduled consultation start time via the patient portal. Timely cancellations free up slots for other patients in need of medical care. Once an appointment is within 2 hours of its start time, cancellation is strictly closed.
ଓଡ଼ିଆ: ନିର୍ଦ୍ଧାରିତ ଡାକ୍ତରୀ ପରାମର୍ଶ ସମୟର ୨ ଘଣ୍ଟା ପୂର୍ବ ପର୍ଯ୍ୟନ୍ତ ରୋଗୀ ନିଜର ଆପଏଣ୍ଟମେଣ୍ଟ ବାତିଲ କରିପାରିବେ। ୨ ଘଣ୍ଟାରୁ କମ୍ ସମୟ ଥିଲେ ବାତିଲ ପ୍ରକ୍ରିୟା ସମ୍ପୂର୍ଣ୍ଣ ବନ୍ଦ ରହିବ।
9. Refunds / ଟଙ୍କା ଫେରସ୍ତ
Any prepaid consultation fees for appointments cancelled within the permitted 2-hour window will be processed for a 100% full refund to the original payment source (Bank Account, UPI, or Card). No refunds are issued if cancelled within 2 hours of the appointment or after the consultation time has passed.
ଓଡ଼ିଆ: ନିର୍ଦ୍ଧାରିତ ସମୟର ୨ ଘଣ୍ଟା ପୂର୍ବରୁ ବାତିଲ ହୋଇଥିବା ବୁକିଂ ପାଇଁ ସମ୍ପୂର୍ଣ୍ଣ ଟଙ୍କା ମୂଳ ପେମେଣ୍ଟ ମାଧ୍ୟମକୁ ଫେରସ୍ତ କରାଯିବ। ୨ ଘଣ୍ଟାର ସମୟ ସୀମା ପରେ କୌଣସି ଟଙ୍କା ଫେରସ୍ତ ମିଳିବ ନାହିଁ।
10. User Responsibilities
Patients are responsible for arriving 10 minutes before their scheduled time, providing truthful medical histories, and adhering to respectful clinic conduct.
11. Platform Responsibilities
We strive to maintain reliable platform uptime, real-time schedule accuracy, and secure data storage. Scheduled maintenance will be communicated when possible.
12. Medical Disclaimer
The online platform is an appointment coordination tool and does not provide automated diagnostic advice. For medical emergencies, please visit the nearest hospital emergency department.
13. Intellectual Property
All brand marks, design interfaces, logos, and written content on the Jodha Care platform are protected intellectual property of Jodha Care Clinic.
14. Limitation of Liability
The clinic is not liable for indirect damages arising from technical network interruptions, browser incompatibilities, or incorrect information provided by users.
15. Account Suspension
Accounts associated with fraudulent bookings, abusive behavior, or repeated no-shows may be suspended following administrative review.
16. Changes to Terms
Jodha Care Clinic may update these operational terms periodically. Continued use of the platform constitutes agreement to the current published terms.
17. Contact Information
For questions concerning these terms or clinic policies, contact our front desk at carejodha@gmail.com.